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Managed Service Solution
Empowering Seamless Connections
Our Solution
Our Offering
Our Partner Ecosystem
Our Solution
Our Managed Services are crafted to deliver exceptional customer experiences. Our solutions are designed to improve response times, enhance customer engagement, and drive satisfaction through personalized interactions.
We have supported multiple clients in implementing call center management systems, centralized customer interactions, grievance redressal management, and provided low-code no-code capabilities across systems.
Our Offerings
Infrastructure Management Services (IMS)
● Data Center Management: Monitoring and managing servers, storage, and networking devices.
● Cloud Management: Provisioning, optimizing, and maintaining cloud infrastructure (public, private, hybrid).
● Network Management: Monitoring and managing corporate networks, including SD-WAN, LAN/WAN, and wireless networks.
● Server and Storage Management: Maintaining, updating, and optimizing server and storage resources.
Cybersecurity and Risk Management
● Managed Security Services (MSS): Continuous monitoring and management of security tools (firewalls, IDS/IPS, SIEM).
● Security Operations Center (SOC): Real-time security monitoring and incident response.
● Identity and Access Management (IAM): Managing user identities, access policies, and role-based access control.
● Threat Detection and Response: Proactive monitoring for threats, vulnerability management, and incident response.
Cloud and Hybrid IT Management
● Cloud Migration Services: Managing the transition of workloads to cloud environments.
● Cloud Operations: Managing day-to-day cloud services including AWS, Azure, Google Cloud.
● Hybrid Cloud Management: Managing environments that blend on-premise infrastructure with public/private cloud.
● Backup and Disaster Recovery as a Service (DRaaS): Cloud-based backup and recovery solutions for business continuity.
Business Process Outsourcing (BPO) Services
● End-to-End Outsourcing Solutions: Providing comprehensive support for non-core business functions like finance, HR, customer service, and IT management, allowing organizations to focus on strategic objectives.
● Shared Service Centers: Centralized hubs that handle multiple operational functions across geographies, improving operational efficiency and reducing costs.
DevOps and Automation Services
● CI/CD Pipeline Management: Automating the software development and deployment process.
● Infrastructure as Code (IaC): Automating infrastructure provisioning and management.
● Continuous Monitoring and Optimization: Monitoring performance, code quality, and optimizing resource use.
Customer Interaction Management (CIM) Platforms
● Multilingual Call Center Services: Providing cost-effective and scalable call center services that cater to India’s diverse population, including support in multiple regional languages.
● AI-Powered Call Center Platforms: Leveraging AI for intelligent call routing, automated customer interactions, and sentiment analysis to improve call center performance.
● Cloud-Based Contact Center Solutions: Implementing cloud-based platforms to manage inbound and outbound customer communications, offering flexibility and scalability for both small and large businesses.
Unified Communications
● Email and Collaboration Tools: Managing various email platforms and collaboration tools.
● Voice over IP (VoIP) Management: Managing enterprise communication systems, including telephony and video conferencing.
Our Partner Ecosystem
